Frequently Asked Questions

For a copy of our Hire Agreement please email us at┬ácastleking@hotmail.co.nz however below are some FAQ’s that may be useful. Our goal is for your kids to have safe supervised FUN!

Why a Castle King Bouncy Castle?

We are parents ourselves and know how hard it can be to come up with original ideas as special treats for kids parties. Our bouncy castles are a cost effective and fun way to keep your kids entertained for a few hours.

What sort of events do you cater for?

Mainly small parties and smaller community events/galas and church fairs.

Do you have Hires on School Holidays and during the week?

We are fairly flexible so please email or call us to discuss your requirements.

Do you deliver, set up and pack up the castles?

Yes we do pick up and deliver same day. A delivery fee is applicable in some areas.

It is the Hirers responsibility to ensure the Castle is clean prior to pick up including cleaning the inside castle with a damp cloth if needed.

We do not leave castles overnight without a bond being paid.

What do we need to set up a bouncy castle?

Preferably flat grassy area within 30 meters of a power source for our extension cord. Clear space of approx 1-2m around and above the castle. The castle must not be used in wet or windy weather. Castles can be used indoors on carpet if there is enough space.

Concrete surfaces are not recommended unless you provide some extra carpet or matting for safety around the slide. We will provide a small landing mat but for extra safety we recommend having some other form of matting for concrete hires.

Please advise us if there are stairs or potential access issues. One of the castles is quite heavy and occasionally may require us to use our trolley.

Set up usually takes about 10-15 minutes. Taking down is about the same time.

What ages can use your castles?

Generally 2 – 8 years olds. We recommend extreme care when various ages are using the castle as bigger kids tend to be more boisterous than the small younger ones. Ideally users being the same age helps from a safety aspect.

We do not recommend bouncy castles to under 3’s however if fully supervised a group of 2-3 year olds (ie similar age) will have a great time.

What are your payments terms?

Cash on the day or direct credits are also acceptable prior to the booking.

What happens if there is bad weather?

In the event of bad weather bookings may be cancelled/postponed up to one hour before the event on the day. Any deposit is then carried over to another date or refunded. We also reserve the right to cancel due to wind, rain and adverse set up area – in this instance deposits are then transferred to another date. We usually call in the morning for a weather check.

If bad weather affects your booking after set up the full rental still applies. However in this instance we will provide a discount off your next booking.

What if I cancel for any reason other than weather?

Cancellations that are not weather related must be made no less than 5 days before the event.

What do we do when we are finished with the Castle?

We will arrange a suitable pick up time depending on your specified hire period. We ask that you ensure that the castle is clean and tidy and the blower is turned off to allow the castle to deflate prior to us packing up. Wiping down with a damp cloth may be necessary.

What happens with supervision?

Safety is our utmost concern. An adult over 18 years MUST supervise the Castle at all times. Children must not run around near the fan blower or power source. Special care is needed when bigger kids and little kids are on the castle at the same time.

Where can you provide bouncy castles and services to?

We cover Hutt Valley, Wellington, Kapiti, Upper Hutt, Lower Hutt and Porirua.